Shipping policy


1.   Delivery of products is possible worldwide.

2.   Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

3.  After MBR confirms an order and if the delivery is due on non-working days, within 48 hours, the delivery period starts and the purchased products shall be delivered to the Registered User within the following deadlines:

-       up to 7 business days for the area of the Republic of Croatia,
-       up to 12 business days for the area of Europe,
-       up to 20 business days for the areas outside of Europe,

4. The given times are based on delivery to capital cities; please allow extra time for delivery to regional and remote areas.

5. In case of a foreseen delivery delay due to force major and/or fault which cannot be attributed to MBR if for any reason the Registered User (Buyer) is not available at the contact number he provided upon registration in order to be informed about this, MBR is not responsible forthe delay of delivery.

6. The delivery to the user will be made at the provided Shipping address, and if the Registered User (Buyer) is not found or does not receive the delivery at the address provided as the address of delivery, a notice shall be left with the number that he can contact, or the delivery may be taken over by a third party (an adult member of the household, person authorized by the Registered User) on presentation of a document for personal identification.

7. The Registered User shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the Registered User confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.

8. If the Registered User refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact MBR by electronic mail or telephone within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, MBR undertakes to perform a new delivery within the prescribed delivery period on request of the Registered User if a product concerned is available on stock with MBR, and if the said product needs to be ordered from the supplier, the specified period shall be prolonged for the period needed for the supplier’s delivery without additional charges for the delivery or MBR shall make a refund, in line with the request of the Registered User.