Refund policy

RETURN AND COMPLAINTS REGARDING PRODUCTS PURCHASED THROUGH THE WEB SHOP SERVICE

1. Within 14 (fourteen) calendar days of the date of delivery of a product, the Registered User is entitled to file a complaint concerning the product purchased and/or to return a product, without stating a reason. Based on a request for return or replacement, MBR shall refund the amount paid to the account of the Registered User stated in the request, or replace the product with a new one within 30 (thirty) days of the date of receipt of a returned product to the address stated on the complaint form.

2. The Registered User shall announce the return of products purchased in the complaint form which will be provided by contacting MBR at info@brokenships.com.  

3. Delivered products shall be returned by delivery to the address Registered User stated in the complaint form. The cost of returning a product is borne by MBR.

4. The Registered User is obliged to return the product delivered in the condition in which it was delivered (unworn) and in its original packaging (commercial packaging in which the product was delivered) with enclosed invoice.

5. If a mistake should occur during the packing of ordered products and the Buyer does not receive the product he/she ordered, but some other product, he/she shall report the mistake by using the complaint form within 7 (seven) business days. In such case, the User must return the product which was wrongly delivered at the cost of MBR, which undertakes to deliver the ordered product or make a refund (in line with the request of the User) within 15 (fifteen) days of the day on which the wrong article was received.

6. If the User does not receive the product he ordered and paid for, he shall report it within 7 (seven) calendar days of the expected arrival of the ordered product in the complaint form or through contacts published on the Website. MBR shall establish within the said term what happened to the parcel referred to in the complaint, and inform the User of actions taken further to the complaint.

7. If the User is not satisfied with the size of the product (ex. T-shirt) he shall report it within 7 (seven) calendar days and send it to MBR and shall pay for all shipping costs. Once MBR receives the product we will send a new one to the User.